Rick Griskie

Title: The Future Is Now: Using Big Data and Technology to Drive a Better Customer Experience

Track: AI/Machine Learning

Biography

Rick Griskie is Chief Information Officer of ADESA. In this role, Griskie is charged with providing the innovative platforms and solutions needed to power the world’s most trusted automotive marketplaces—leading the company’s transformation in product development, technology operations, infrastructure, quality assurance and product management capabilities. He creates and executes strategies that optimize ADESA’s business results, including efforts to strengthen the company’s leading online and physical auction management systems.

Prior to joining KAR in 2016, Griskie served as Vice President of Technology Processes and Services at Dealertrack. He also previously served in several senior leadership roles at JM Family Enterprises, Reynold & Reynolds, and Accenture.

Griskie holds a bachelor’s degree in mechanical engineering from University of Michigan.

Session Description

The Future Is Now: Using Big Data and Technology to Drive a Better Customer Experience
[AI/Machine Learning Track, as part of the Automotive, Engineering Vertical]

As Chief Information Officer of ADESA, KAR Auction Services’ wholesale vehicle auction marketplace, Rick Griskie is charged with enhancing technologies that power the world’s most trusted automotive marketplaces—including advancing product development, technology operations, infrastructure and quality assurance. From AI and unprecedented volumes of data to evolving customer expectations and more, Rick will explore the role that today’s tech trends play in rapidly transforming and improving customer experience in the automotive industry. He’ll also share his perspective about what’s needed what’s needed to win today, tomorrow and beyond in an industry that continuously reinvents itself with each new generation of technology.